The initial migration service is included in the management fee associated with your server purchase or may be provided through special authorization from the sales department. However, if your server is not under a management plan with mxNAP, we will provide you with a custom quote for the initial migration process.

Feel free to reach out to any member of our Systems Administrator team to discuss your upcoming or ongoing migration in detail. We are here to assist you and can be contacted through our phone system or live chat. Whether you need guidance or have specific questions, our knowledgeable staff at mxNAP is ready to help.

Typically, you will not experience any downtime when switching your DNS to our servers at mxNAP. This seamless transition largely depends on maintaining your service with your current provider during the network propagation phase.

To clarify, propagation refers to the time it takes for your updated DNS zone information to spread across the internet after you’ve made the initial change. Internet Service Providers (ISPs) update their DNS caches at varying intervals; some do so frequently, while others may take longer. During this period, some users may still access your site through the old provider, while others will be directed to our servers at mxNAP. The key point is that as long as your service remains active on both platforms, your site will stay online throughout the propagation process.

In most cases, DNS propagation should be fully completed within 24 to 48 hours after the change is made.

Initially, we conduct a thorough speed test to confirm that file transfers will be completed within an acceptable time frame. When migrating actual websites to our services at mxNAP, we go a step further by testing a select group of websites after the migration is complete. These websites are accessed through a dedicated test link on the server, allowing us to evaluate their performance. We cross-reference this with error log files to identify and address any potential issues, ensuring a smooth and error-free transition.