Premium Management
Our all-inclusive server management services provide you with a team of expert administrators who meticulously monitor and maintain your server to ensure peak performance. Trust our specialists to oversee your IT needs.
Includes server monitoring with guaranteed human intervention.
Including proactive monitoring, security management, and unlimited support.
Premium Management Service
Experience total peace of mind with our Premium Managed Solution, offering proactive monitoring, robust security management, and unlimited support requests. Ideal for businesses seeking a comprehensive, expert server management team:
- Service monitoring with text or email alerts
- 24/7 Phone, Chat & Ticket Support
- Network & Hardware SLA
- Hardware Diagnostics & Replacement
- Network Intrusion Monitoring
- Remote & Manual Reboots
- Manual OS Reloads (4 per month)
- Proactive Bootless OS Security Updates and Patches using KernelCare
- Support of Software Included within Almalinux & Ubuntu Repositories
- Services & Hardware Monitored
- Instant Reactive Remediation Efforts During Service or Hardware Failure
- Service Discovery Alerts
- Automated Updates Enabled
- Setup ConfigServerFirewall (CSF)
- Hardening of LAMP Stack & Security Audits
- Proactive Malware Scanning using Maldet
- Performance Optimization by Disabling Unnecessary Services/Users
- RAID Monitoring when Applicable
- Install Atop/MyTop/MultiTail/ConfigServer File Manager and Mail Queue Manager upon request
- Configuration Changes Upon Request (Apache, Nginx, php, etc.)
- 2 hours per month of reactive technical support for tasks outside of coding. Please note, this does not include routine or non-essential tasks.
System Admin
24 hour on-demand services for managed servers, system administration, and more.
Report
Server offline
(no ping or SSH connectivity)
Response
Bring the server back online: Review network connectivity and server console. Perform server reboot if required. Review server status until connectivity is restored.mxNAP Managed Hosting Services
The server must be running one of these operating systems in its current life cycle:
Almalinux | CloudLinux | RockyLinux | Ubuntu
The server must be running at least one of these control panels:
Virtualadmin | Interworx
FTP (21)
SMTP (25)
WEB (80)
IMAP (143)
cPanel (2082)
Plesk (8880)
mySQL (3306)
SSH (22)
DNS (53)
POP (110)
WEB SSL (443)
WHM (2086)
The server must be running either bare metal, or one of these virtualization platforms:
VMware | Virtuozzo | OnApp
SolusVM Cloudmin | None (Bare Metal)
*We support Ubuntu, RockyLinux and Almalinux or CloudLinux.
*Please Note: a public IP address is required for our managed services to work properly.
*Because of the highly customizable nature of certain infrastructure, the installation and customization of specific applications and custom code may fall outside of our support scope. The mxNAP team will make every effort to accommodate all requests, but we reserve the right to exclude the following items from our Managed Services offerings.
- 3rd party applications and scripts
- 3rd party plugins that are not supported and approved by the native application (cPanel)
- Custom code and software
- Custom database administration (beyond standard import, dumps, tuning, DB basic admin)
- FFmpeg
- Registrar DNS changes
Why you should host with mxNAP Cloud?
Because we know that even the best technology is only as good as the people behind it. That’s why we offer expert, 24/7 phone support, plus a lot more.