Remote Hands
Remote hands offers a complete managed hosting experience. Managed web hosting services are designed for organizations that do not have 24-hour IT staffing, and need emergency server support, as well as troubleshooting.
Includes server monitoring with guaranteed human intervention.
Including proactive monitoring, security management, and unlimited support.
System Administration
mxNAP offers 24x7 on-call and on-demand system administration and 'remote hands' services. System Administration includes a wide range of trouble shooting, upgrading, and installation services on supported server-side software.
Emergency Support
Quick server recovery, and permanent issue resolution that prevents issue recurrence. The service is subscription-based, entitling you to a set quantity of Remote Hands hours, or tasks may also be ordered as one-off activities.
Service Assurance
Our Remote Hands service provides local expertise supporting your day-today and emergency activities according to stringent SLAs. Your business will be helped by systems experts with extensive knowledge about servers, operating systems, networks and DevOps.
Remote Hands
Managed
- Uptime and Ping Monitoring
- CPU and RAM Monitoring
- Bandwidth Monitoring
Cloud Server Troubleshooting
We specialize in cloud server maintenance and are here to assist you in setting up and configuring a wide range of services on your cloud servers, whether you’re using AWS, Google Cloud, Azure, or another platform. Our team is dedicated to ensuring that your cloud environment runs smoothly and efficiently.
Corrupted RAID recovery
If your software or hardware RAID array becomes corrupted, we will thoroughly reconstruct it to restore its functionality. Our team will meticulously analyse the issue, perform the necessary repairs, and ensure that your RAID setup is returned to optimal performance.Infected Website Recovery
We will manually clean the site by carefully identifying and removing any malicious code or compromised elements, and then verifying that all parts of the site are secure and functioning correctly before putting it back online.IP Blacklist Removal
We will promptly remove your IP address from affiliated blacklists and address the underlying vulnerability that led to its blacklisting. This process involves a thorough review and resolution of the issue to ensure that similar problems do not occur in the future.Database Repair
Our server administrators will either recover your database directly or restore it from a recent backup. They will assess the situation to determine the most appropriate method based on the nature of the issue and the available backup data.Bruteforce Mitigation
If an individual attempts to gain unauthorized access to your server through a brute-force attack, we will promptly take action by blocking their IP address. This proactive measure is implemented to safeguard your applications and ensure their security. By doing so, we prevent any further attempts from the offending IP.Fix Email Errors
If you experience issues with your business email, marketing lists, or any other form of communication, we will promptly address and resolve the problem. Our team is dedicated to ensuring that all your email systems and marketing campaigns function smoothly and efficiently.Disaster Recovery
mxNAP offers comprehensive support for server restoration, whether you need a complete overhaul or just a partial fix. In the event of any issues, our team can help you fully restore your server to its original state or address specific components that require attention, ensuring minimal disruption to your operations.
Why you should host with mxNAP Cloud?
Because we know that even the best technology is only as good as the people behind it. That’s why we offer expert, 24/7 phone support, plus a lot more.