Remote Hands
Our Team is Your Team
We’re here to make your life easier, and to do that we are at your disposal. If you want us to do it for you, just ask.
Our promise to you
Monitored and graded
Adaptive best effort
Cloud Server Troubleshooting
We specialize in cloud server maintenance and are here to assist you in setting up and configuring a wide range of services on your cloud servers, whether you’re using AWS, Google Cloud, Azure, or another platform. Our team is dedicated to ensuring that your cloud environment runs smoothly and efficiently.
Corrupted RAID recovery
If your software or hardware RAID array becomes corrupted, we will thoroughly reconstruct it to restore its functionality. Our team will meticulously analyse the issue, perform the necessary repairs, and ensure that your RAID setup is returned to optimal performance.
Infected Website Recovery
We will manually clean the site by carefully identifying and removing any malicious code or compromised elements, and then verifying that all parts of the site are secure and functioning correctly before putting it back online.
IP Blacklist Removal
We will promptly remove your IP address from affiliated blacklists and address the underlying vulnerability that led to its blacklisting. This process involves a thorough review and resolution of the issue to ensure that similar problems do not occur in the future.
Database Repair
Our server administrators will either recover your database directly or restore it from a recent backup. They will assess the situation to determine the most appropriate method based on the nature of the issue and the available backup data.
Bruteforce Mitigation
If an individual attempts to gain unauthorized access to your server through a brute-force attack, we will promptly take action by blocking their IP address. This proactive measure is implemented to safeguard your applications and ensure their security. By doing so, we prevent any further attempts from the offending IP.
Fix Email Errors
If you experience issues with your business email, marketing lists, or any other form of communication, we will promptly address and resolve the problem. Our team is dedicated to ensuring that all your email systems and marketing campaigns function smoothly and efficiently.
Disaster Recovery
mxNAP offers comprehensive support for server restoration, whether you need a complete overhaul or just a partial fix. In the event of any issues, our team can help you fully restore your server to its original state or address specific components that require attention, ensuring minimal disruption to your operations.